Physical PBX vs. Virtual PBX

With this blog article we want to introduce you to the possible differences between virtual PBXs and physical PBXs so that you can decide which system is the most suitable and best suited to your company.

Keeping our customers satisfied is fundamental for the correct development of any business and, if we want to achieve it, it is vital to offer a correct customer service in the after-sales service. If a customer has a problem or query about one of our products and needs our help, if we do not offer it to him in a quick and decisive way, he will go to our competitors.

We cannot ignore that, for the proper survival of any company, being in constant contact with its customers or future customers is very important if they want to maintain their status and market positioning. With this in mind, it is normal that you ask yourself: What is better for my company, a physical PBX or a virtual PBX? Let’s see!

Do you need the same with a physical PBX or a virtual PBX?

Definitely not. Having a physical PBX means an important investment for your company since, once installed, you will have to rely on the external services of a telecommunications operator.
On the other hand, an IP telephony service provider in the cloud or virtual one has solutions that integrate all the services you may need in your company’s communications.

Main differences


Physical PBXs offer a capacity of lines and extensions determined by the licenses purchased by the buyer.
by the licenses purchased by the buyer, while the virtual PBX allows you to increase and reduce them according to your needs and taking into account the number of users you need, in an immediate, easy and agile way.

Multiple locations

If your company has several locations, if you opt for the physical PBX you will have to buy one for each location, but with the virtual PBX you will have all the telephony unified and simplified without the need to invest in expensive infrastructure.


Companies that offer telephony services in the cloud or virtual telephony have very advanced security measures that are being
security measures that are constantly being updated, which makes them an excellent option for your company.


Physical PBXs need to be upgraded frequently as they become obsolete relatively quickly. However, virtual PBXs are always up to date and evolve as technology and the needs of their users evolve.

Single provider and single invoice

As we mentioned earlier, a virtual PBX combines all the services in a single provider, so you receive a single invoice per month, obtaining a comprehensive solution, while a physical PBX forces you to contract different services from different providers.

Mobile extensions

A virtual PBX integrates fixed and mobile telephony, which will work as an extension of the PBX, this is not possible with a physical PBX.


The maintenance of a physical PBX is a complicated and tedious task. It must be done by specialized technicians, and you have to pay for this service. On the other hand, the maintenance of a virtual PBX, since it is located in the facilities of the company that provides the services, is not a responsibility for the companies that contract this service.

Bearing in mind all the points mentioned above, the comparison between a physical and a virtual PBX is clearly in favor of the latter. Moreover, with IP telephony systems such as the one offered by Micgrup, getting your virtual PBX and your company’s telephone communications ready and up and running is a very quick and easy process. Bet on a virtual PBX this year! Call us!